Night Shift Patient Concierge & Care Coordinator

Duke Health; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health, at Duke University Hospital in Durham, NC, seeks a patient services coordinator to support check-in/out, scheduling, and information services. The role requires strong communication, HIPAA awareness, and comfort with evenings and weekends.

It includes patient flow support, charge posting, referrals, and on-site teamwork. Join a compassionate care team dedicated to guiding patients through their healthcare journey with professionalism and empathy.

Qualifications

• One year of work experience in direct patient or public service.
• Experience coordinating multiple tasks or activities.
• Knowledge of medical terminology and telephone etiquette.
• Ability to verify patient information, collect payments and maintain records.

Responsibilities

• Coordinate scheduling and patient check-in/out.
• Assist patients and visitors with wayfinding and information.
• Handle patient information line using Cisco system.
• Triage inquiries with empathy and professionalism.
• Flexibility to work evenings, weekends, and holidays.

Skills

Verbal communication

Written communication

Customer service

HIPAA/privacy

Multitasking

Professional demeanor

Education

High school diploma

Tools

Maestro

Cisco system

Job description

Duke Health, at Duke University Hospital in Durham, NC, seeks a patient services coordinator to support check-in/out, scheduling, and information services. The role requires strong communication, HIPAA awareness, and comfort with evenings and weekends.

It includes patient flow support, charge posting, referrals, and on-site teamwork. Join a compassionate care team dedicated to guiding patients through their healthcare journey with professionalism and empathy.