Patient Service & Care Coordinator

Duke Clinical Research Institute; Mooresville (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC is seeking a clinic support professional to coordinate daily clinic preparation, identify patients, and manage check-in/out, charge posting, and cash handling. The role also involves patient communication, message distribution, and coordinating ancillary scheduling and referrals.

Hours: Full-time Monday-Thursday 8am-5pm and Friday 8am-3pm. Experience in healthcare and strong customer service are preferred.

Qualifications

• High school education or equivalent required.
• Minimum of one year of experience in direct patient service.
• Excellent communication and customer service skills.

Responsibilities

• Prepare for clinic visits by organizing next-day prep and patient charts.
• Check-in/out patients and verify demographic data.
• Process billing steps including co-pays and balance collection.
• Coordinate lab/procedure scheduling and referrals as needed.
• Distribute messages to physicians, nurses and staff.
• Maintain patient records and ensure HIPAA/compliance requirements.

Skills

Verbal communication

Written communication

Data entry

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health Lake Norman Hospital in Mooresville, NC is seeking a clinic support professional to coordinate daily clinic preparation, identify patients, and manage check-in/out, charge posting, and cash handling. The role also involves patient communication, message distribution, and coordinating ancillary scheduling and referrals.

Hours: Full-time Monday-Thursday 8am-5pm and Friday 8am-3pm. Experience in healthcare and strong customer service are preferred.