Night Shift Patient Access & Scheduling Specialist

UNC Health Care; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Part time

Job summary

UNC Health Care is seeking a Patient Access Specialist for the UNC Medical Center Emergency Department in Chapel Hill. The role focuses on accurate ADT data, insurance verification, and timely patient processing in registration systems.

The position requires: High School Diploma or GED and at least two years of customer service or clerical experience. Night shifts, per diem, on-site with a focus on front-end revenue cycle activities.

Qualifications

• Two years of customer service and/or clerical experience required.
• Experience with patient access or registration processes is a plus.

Responsibilities

• Verify and update key ADT information (insurance, demographics) for accuracy and safety.
• Schedule all new and follow-up patient appointments; communicate cancellations to providers.
• Complete and file all governmental, regulatory, financial and contractual forms per procedure; ensure proper sca nning and storage.
• Use price estimation tool to provide accurate estimates to patients during registration.
• Meet upfront collections targets (deposits, estimated amounts due, co-pays, prior balances).
• Participate in departmental QA by using system work queues and reducing errors.

Skills

Customer service

Clerical support

Education

High School Diploma or GED

Tools

ADT systems

Registration software

Price estimation tool

Job description

UNC Health Care is seeking a Patient Access Specialist for the UNC Medical Center Emergency Department in Chapel Hill. The role focuses on accurate ADT data, insurance verification, and timely patient processing in registration systems.

The position requires: High School Diploma or GED and at least two years of customer service or clerical experience. Night shifts, per diem, on-site with a focus on front-end revenue cycle activities.