Patient Access & Scheduling Specialist (Onsite)

UNC Health Care; Hillsborough (NC); On-site; USD 26,000 - 39,000; Full time

Job summary

UNC Health Care in Hillsborough, NC is seeking a Patient Access Registrar to ensure ADT data accuracy and timely processing in registration systems. You will verify insurance details, demographics, and scheduling to support safe, efficient patient care.

The role emphasizes upfront collections and compliance with procedures, with a 40-hour work week and an onsite schedule. A high school diploma or GED and 2 years of customer service or clerical experience are required.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• 2 years of customer service and/or clerical experience required.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Skills

Customer service

Clerical

Registration

Education

High school diploma or GED

Job description

UNC Health Care in Hillsborough, NC is seeking a Patient Access Registrar to ensure ADT data accuracy and timely processing in registration systems. You will verify insurance details, demographics, and scheduling to support safe, efficient patient care.

The role emphasizes upfront collections and compliance with procedures, with a 40-hour work week and an onsite schedule. A high school diploma or GED and 2 years of customer service or clerical experience are required.