Intake Specialist

UNC Health Care; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Part time

Job summary

UNC Health Care is seeking a Patient Access Specialist for the UNC Medical Center Emergency Department in Chapel Hill. The role focuses on accurate ADT data, insurance verification, and timely patient processing in registration systems.

The position requires: High School Diploma or GED and at least two years of customer service or clerical experience. Night shifts, per diem, on-site with a focus on front-end revenue cycle activities.

Qualifications

• Two years of customer service and/or clerical experience required.
• Experience with patient access or registration processes is a plus.

Responsibilities

• Verify and update key ADT information (insurance, demographics) for accuracy and safety.
• Schedule all new and follow-up patient appointments; communicate cancellations to providers.
• Complete and file all governmental, regulatory, financial and contractual forms per procedure; ensure proper sca nning and storage.
• Use price estimation tool to provide accurate estimates to patients during registration.
• Meet upfront collections targets (deposits, estimated amounts due, co-pays, prior balances).
• Participate in departmental QA by using system work queues and reducing errors.

Skills

Customer service

Clerical support

Education

High School Diploma or GED

Tools

ADT systems

Registration software

Price estimation tool

Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Position will work at UNC Medical Center Emergency Department every other Friday and Saturday night 11 pm - 730 am.

Summary:
This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets
for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Education Requirements

• High School Diploma or GED

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Triangle West

Work Type: Per Diem

Standard Hours Per Week: 8.00

Salary Range:$18.84 - $26.77 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Night Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.