Night-Shift Patient Access & Registration Specialist

1004 Lehigh Valley Hospital; Gilbertsville (PA); On-site; USD 15,000 - 20,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Registration specialist for the Gilbertsville location. This role coordinates patient registration, insurance verification, and scheduling, with responsibilities conducted in both person and by phone.

You will interact with diverse patients, help with financial counseling referrals, and ensure accurate documentation and efficient workflow. The position emphasizes customer service in a healthcare setting, requires high school completion, and offers a

Qualifications

• Minimum qualifications include a High School Diploma or GED.
• 1 year of customer service or healthcare environment experience.
• Proficient computer skills and typing.
• Ability to interact with a diverse patient population, including emergencies.
• Must pass required training within two attempts or less.
• Ability to adapt to high-volume, fast-paced settings.

Responsibilities

• Interview patients to obtain demographic, insurance, and referral information.
• Engage patients to ensure a welcoming experience in person or by phone.
• Ensure accuracy of referrals and scheduling with providers.
• Obtain orders when incomplete or inaccurate.
• Scan insurance cards and documents accurately for records.
• Collect patient financial responsibility estimates and assist with financial counseling referrals.
• Review daily schedule and resolve scheduling conflicts with staff.
• Maintain registration accuracy and compliance.

Skills

Customer service

Registration experience

Computer proficiency

Typing proficiency

Bilingual Spanish/English

Education

High School Diploma/GED

Associate's Degree in Healthcare or related field

Job description

Lehigh Valley Health Network is seeking a Registration specialist for the Gilbertsville location. This role coordinates patient registration, insurance verification, and scheduling, with responsibilities conducted in both person and by phone.

You will interact with diverse patients, help with financial counseling referrals, and ensure accurate documentation and efficient workflow. The position emphasizes customer service in a healthcare setting, requires high school completion, and offers a