Night-Shift Member Services Specialist

Planet Fitness - Glow Brands; Ashland (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Opportunity for Advancement

Health Insurance options

Life Insurance & Disability Coverage

PTO & 7 Holidays

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Employee Discounts

Professional Development & Training

Casual Dress Code & Free Shirt

Free Gym Access

Free Tanning

Free Wellness Spa Services

Wellness Reimbursement

Discounts at Outside Retailers

Job summary

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service and manage the end-of-day shift. You will assist members, answer questions, process sign-ups, and conduct tours for prospective members.

You will also close the day by finalizing deposits, ensuring the club is tidy, and maintaining a positive atmosphere for all guests. Prior customer service experience is preferred.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be punctual and reliable.
• Willingness to work overnight shifts.
• Excellent communication and problem‑solving skills.

Responsibilities

• Greet members, guests and prospective members with professional service.
• Handle front desk tasks including check-ins and new member sign‑ups.
• Take tours for prospective members and answer questions.
• Update member accounts as needed and resolve issues promptly.
• Maintain clean and welcoming club appearance and close the shift.

Skills

Customer service

Basic computer

Punctuality

Team player

Overnight shift

Education

High School diploma or GED

Tools

POS system

Job description

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service and manage the end-of-day shift. You will assist members, answer questions, process sign-ups, and conduct tours for prospective members.

You will also close the day by finalizing deposits, ensuring the club is tidy, and maintaining a positive atmosphere for all guests. Prior customer service experience is preferred.