Night Shift Member Experience Specialist

Planet Fitness - Glow Brands; Danville (KY); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products andamp;

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Job summary

Planet Fitness Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver a high level of customer service to members, prospective members and guests. You will also close the day’s shift and ensure smooth front desk operations.

Responsibilities include greeting guests, processing sign-ups, guiding tours, updating member accounts, answering questions, and preparing next-day deposits. A strong service mindset and reliability are essential.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Punctual and reliable with a positive attitude.
• Strong listening and communication skills.
• Ability to handle inquiries professionally and empathetically.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk tasks: phone, check-ins, sign-ups, tours.
• Update member information as needed.
• Address questions and escalate to management when required.
• Close the shift and prepare the bank deposit for the next day.

Skills

Customer service

Basic computer skills

Punctuality

Professional communication

Empathy & problem solving

Education

High School diploma/GED

Tools

CRM / front desk software

Job description

Planet Fitness Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver a high level of customer service to members, prospective members and guests. You will also close the day’s shift and ensure smooth front desk operations.

Responsibilities include greeting guests, processing sign-ups, guiding tours, updating member accounts, answering questions, and preparing next-day deposits. A strong service mindset and reliability are essential.