Night Shift Member Services Pro - Close & Delight Members

CA Planet; Glendora (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience during the night shift. You will greet members and guests, assist with sign-ups, tours, and account updates.

You will close the day’s shift and prepare the bank deposit for the next day. A positive attitude and reliability are essential, with basic computer skills and a passion for fitness helping you succeed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Positive attitude and reliability essential.
• Strong communication and listening skills required.
• Ability to interact professionally with members and guests.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk activities: answer phones, check in members, sign up new members, give tours.
• Facilitate updates to members' accounts.
• Address member questions and concerns; escalate as needed.
• Maintain club cleanliness and order.
• Close shift for the business day and prepare the next day's bank deposit.

Skills

Customer service

Basic computer skills

Punctuality

Empathy and problem solving

Excellent communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience during the night shift. You will greet members and guests, assist with sign-ups, tours, and account updates.

You will close the day’s shift and prepare the bank deposit for the next day. A positive attitude and reliability are essential, with basic computer skills and a passion for fitness helping you succeed.