Night Shift Member Services Closer

Planet Fitness - CA; Azusa (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness - CA in Azusa, CA is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, guests, and prospective members. The role includes closing the day’s shift and preparing the bank deposit for the next day.

Responsibilities include greeting guests, checking in members, giving tours, updating accounts, and maintaining a clean club environment. A high school diploma and 18+ age are required.

Qualifications

• Customer service background is preferred.
• Basic computer proficiency is required.
• A passion for fitness and health is beneficial.
• Upbeat and positive attitude is essential.
• Punctuality and reliability are a must.
• Excellent customer service skills and professional interactions with members and staff.
• Strong listening skills and ability to solve problems.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones, check-ins, and new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions/concerns and escalate to management when needed.
• Maintain cleanliness of the club.
• Close the shift for that business day and create the next day's bank deposit.

Skills

Customer service

Active listening

Positive attitude

Punctuality

Diplomacy

Computer skills

Education

High School diploma/GED

Job description

Planet Fitness - CA in Azusa, CA is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, guests, and prospective members. The role includes closing the day’s shift and preparing the bank deposit for the next day.

Responsibilities include greeting guests, checking in members, giving tours, updating accounts, and maintaining a clean club environment. A high school diploma and 18+ age are required.