Night Shift Member Services Specialist

Sun Tan City - Metallic Tan; Madison (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and  &

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional service to members, prospective members and guests. You will also close that day’s shift and help ensure a smooth transition to the next business day.

The role emphasizes greeting, assisting with sign-ups, answering questions, updating accounts, and maintaining a clean club environment, with a strong focus on reliability and a positive attitude.

Qualifications

• Customer service experience is preferred.
• Basic computer skills are required.
• A passion for fitness and health is beneficial.
• Must be 18 years of age or older and dependable.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members in and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and escalate to management when needed.
• Maintain club neatness and cleanliness.
• Close the shift and prepare the next day bank deposit.

Skills

Customer service

Basic computer proficiency

Punctuality

Reliability

Positive attitude

Strong communication

Empathy and problem solving

Diplomacy

Shift flexibility

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional service to members, prospective members and guests. You will also close that day’s shift and help ensure a smooth transition to the next business day.

The role emphasizes greeting, assisting with sign-ups, answering questions, updating accounts, and maintaining a clean club environment, with a strong focus on reliability and a positive attitude.