Night-Shift Member Experience Specialist

Right at Home Northern Virginia; Lexington (SC); Sur place; USD 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Résumé du poste

Planet Fitness in Lexington, SC is seeking an Overnight Front Desk Associate to deliver a superior member experience during the overnight shift. You will greet members, assist with check-in, promote the Judgement Free Zone, and handle inquiries with a friendly, professional approach.

Daily duties include sign-ups, membership updates, tours, retail transactions, and maintaining cleanliness and safety across club areas. This role offers growth opportunities within a well-known brand.

Qualifications

• Ability to pass a background check.
• Willing to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsabilités

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.

Connaissances

Positive attitude

Customer service

Communication

Empathy

Punctuality

Reliability

Diplomacy

Integrity

Team motivation

Formation

CPR/AED certification

Outils

Basic computer proficiency

Description du poste

Planet Fitness in Lexington, SC is seeking an Overnight Front Desk Associate to deliver a superior member experience during the overnight shift. You will greet members, assist with check-in, promote the Judgement Free Zone, and handle inquiries with a friendly, professional approach.

Daily duties include sign-ups, membership updates, tours, retail transactions, and maintaining cleanliness and safety across club areas. This role offers growth opportunities within a well-known brand.