Night-Shift Member Experience Specialist

BFit Gyms; California; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Complimentary membership

Health coverage

Group life and accident insurance

Job summary

24 Hour Fitness is hiring a Sales & Service Overnight (SSO) to join the Club Operations team. You will engage with guests, assist with memberships, tours, and onboarding, and maintain a welcoming, clean gym overnight.

You will greet members, resolve concerns, promote services including Personal Training and Add-On memberships, and participate in the commission-based sales plans that reward outstanding service and performance.

Qualifications

• High School diploma or GED.
• CPR and AED certification required (training provided).
• Must complete SSO training before working alone at the front desk.
• 6–12 months of customer service experience.
• Overnight shift experience preferred.
• Experience operating multiple phone lines preferred.
• Basic computer skills.

Responsibilities

• Greet members and assist with check-in.
• Answer member questions and resolve concerns.
• Escalate issues to management when needed.
• Maintain a clean and safe club floor and locker rooms.
• Conduct team cleans and identify maintenance needs.
• Provide club tours and onboard new members with trainers as needed.
• Promote retail and in-club promotions.
• Collaborate with Sales & Service Manager.

Skills

Membership sales

Customer service

Communication

Organizational skills

Computer skills

Phone systems

Education

High School diploma

CPR AED certification

SSO training

Tools

CRM systems

Phone systems

Job description

24 Hour Fitness is hiring a Sales & Service Overnight (SSO) to join the Club Operations team. You will engage with guests, assist with memberships, tours, and onboarding, and maintain a welcoming, clean gym overnight.

You will greet members, resolve concerns, promote services including Personal Training and Add-On memberships, and participate in the commission-based sales plans that reward outstanding service and performance.