Overnight Member Experience Specialist

BFit Gyms; Roseville (CA); Hybride; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Complimentary gym membership

Health benefits

Overnight shift support

Résumé du poste

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) to join the Club Operations team. You will staff a dedicated overnight shift, greet members, answer questions, and promote fitness services while maintaining a clean, safe, and welcoming environment.

You will engage guests with consultative conversations, conduct tours, onboard new members with a Personal Trainer, and support promotions and retail within the club. Training provided.

Qualifications

• 6–12 months experience in customer service.
• Overnight shift experience preferred.
• Basic computer skills and familiarity with club systems.

Responsabilités

• Greet members with a friendly check-in and address needs promptly.
• Maintain relationships with members and serve as a resource for questions or concerns.
• Resolve member concerns and escalate when needed to management.
• Maintain a clean, safe club environment on the floor and in locker rooms.
• Conduct regular team cleans and identify equipment or amenities needing service.
• Assist guests with club tours, amenities, and membership questions.
• Promote Personal Training, Group Exercise, and 24GO Digital offerings.

Connaissances

Customer service

Communication

Organization

Attention to detail

Team player

Formation

High School diploma or GED

CPR and AED certification

Outils

Computer skills

Description du poste

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) to join the Club Operations team. You will staff a dedicated overnight shift, greet members, answer questions, and promote fitness services while maintaining a clean, safe, and welcoming environment.

You will engage guests with consultative conversations, conduct tours, onboard new members with a Personal Trainer, and support promotions and retail within the club. Training provided.