Overnight Club Concierge: Member Experience & Sales

24 Hour Fitnes; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate to join the Club Operations team. The SSO greets members, answers questions, and drives engagement through consultative conversations and services on the overnight shift, contributing to a welcoming and well-maintained gym environment.

You will assist with tours, discuss amenities, and promote services while resolving member concerns and supporting onboarding with Personal Trainers as needed.

Qualifications

• All 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications as needed.
• Strong customer service skills.
• Strong communication skills, both oral and written.
• Organization skills.
• Attention to detail.

Responsibilities

• Greet members and assist with check-in, ensuring prompt attention to needs.
• Serve as a resource for member questions or concerns and escalate when needed.
• Maintain clean, safe environment on club floor and in locker rooms.
• Conduct regular team cleans and identify equipment or amenities needing service.
• Provide tours to guests and answer questions about amenities and memberships.
• Promote and explain services (Personal Training, Group Exercise, 24GO Digital).
• Support onboarding of new members with Personal Trainers when appropriate.

Skills

Customer service

Communication

Organization

Attention to detail

Computer skills

Phone system use

Sales processes

Overnight shift

Education

High School diploma/GED

CPR/AED certification

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Associate to join the Club Operations team. The SSO greets members, answers questions, and drives engagement through consultative conversations and services on the overnight shift, contributing to a welcoming and well-maintained gym environment.

You will assist with tours, discuss amenities, and promote services while resolving member concerns and supporting onboarding with Personal Trainers as needed.