Overnight Member Experience Specialist

Talentify; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

24 Hour Fitness is hiring an Overnight Sales & Service Associate (SSO) to support members and guests through a welcoming, informative, and engaging experience. You will handle check-ins, answer questions, and guide members toward fitness goals while upholding Service Commitments.

The role includes promoting club promotions, assisting with onboarding, and maintaining a clean, safe environment overnight. CPR/AED certification and SSO training are required.

Qualifications

• High school diploma or GED required.
• CPR/AED certification required; CPR/AED training provided.
• SSO training must be completed prior to working alone at the front desk.
• Prior overnight shift experience is preferred.

Responsibilities

• Greet and assist members with check-in, resolve concerns, and escalate when needed.
• Provide tours and information to guests; guide them toward membership options.
• Promote in-club promotions and upsell Personal Training and Add-On Memberships.
• Maintain a clean, safe club environment and ensure equipment/amenities are serviced.
• Support member onboarding with Personal Trainers to set up success for new members.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-line phone handling

Education

High School diploma or GED

CPR and AED certification

SSO training completion

Tools

24 Hour Fitness systems

Basic computer skills

Phone system operation

Job description

24 Hour Fitness is hiring an Overnight Sales & Service Associate (SSO) to support members and guests through a welcoming, informative, and engaging experience. You will handle check-ins, answer questions, and guide members toward fitness goals while upholding Service Commitments.

The role includes promoting club promotions, assisting with onboarding, and maintaining a clean, safe environment overnight. CPR/AED certification and SSO training are required.