Night Shift Member Experience & Closing Specialist

Planet Fitness; New York (NY); On-site; USD 20,664 - 27,552; Full time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) in New York. This role is vital for creating a positive experience for members and includes responsibilities like providing exceptional customer service, managing front desk tasks, and ensuring cleanliness. Candidates should have a passion for fitness, strong customer service skills, and be able to work overnight shifts. Ideal applicants must be 18 or older and able to lift up to 50 lbs.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with problem-solving abilities.
• Demonstrate diplomacy in interactions.

Responsibilities

• Create a positive member experience through excellent customer service.
• Greet members and guests enthusiastically.
• Answer phones and assist with inquiries.
• Handle front desk activities smoothly.
• Facilitate new member sign-ups and tours.
• Complete overnight cleaning checklist.
• Close daily shift and create bank deposit.

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) in New York. This role is vital for creating a positive experience for members and includes responsibilities like providing exceptional customer service, managing front desk tasks, and ensuring cleanliness. Candidates should have a passion for fitness, strong customer service skills, and be able to work overnight shifts. Ideal applicants must be 18 or older and able to lift up to 50 lbs.