Night Shift Member Experience Specialist

Planet Fitness - Cambridge Fitness; Mentor (OH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Flexible schedule

Free food & snacks

Free uniforms

Job summary

A fitness club franchise is seeking an Overnight Closer (Member Services Representative) who will create a positive member experience through superior customer service. This role involves assisting members and guests at the front desk, answering inquiries, and efficiently closing the day's operations. Ideal candidates should have a background in customer service, a passion for fitness, and an upbeat attitude. The position requires standing and walking for extended periods and working overnight shifts.

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service to all members and guests.
• Handle front desk activities and answer phones.
• Close shift for the business day.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving skills

Education

High School diploma/GED equivalent

Job description

A fitness club franchise is seeking an Overnight Closer (Member Services Representative) who will create a positive member experience through superior customer service. This role involves assisting members and guests at the front desk, answering inquiries, and efficiently closing the day's operations. Ideal candidates should have a background in customer service, a passion for fitness, and an upbeat attitude. The position requires standing and walking for extended periods and working overnight shifts.