Night Shift Member Experience Associate

houfit; California; On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Planet Fitness is seeking an Overnight Member Service Representative to join our team. You will greet members, answer phones, and help drive sales in a high-energy, guest-focused gym environment.

The role requires overnight availability, strong customer service, and basic computer skills. You will work with a friendly, motivated team and may have opportunities for growth within the brand as you gain experience and deliver exceptional service.

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Skills

Customer service

Initiative

Punctuality

Computer skills

Education

CPR/AED Certification

Job description

Planet Fitness is seeking an Overnight Member Service Representative to join our team. You will greet members, answer phones, and help drive sales in a high-energy, guest-focused gym environment.

The role requires overnight availability, strong customer service, and basic computer skills. You will work with a friendly, motivated team and may have opportunities for growth within the brand as you gain experience and deliver exceptional service.