Night Shift Lead Shelter Support (Homeless Services)

Volunteers of America Northern California & Northern Nevada, Inc.; Reno (NV); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid holidays

Vacation

Sick pay

Résumé du poste

Volunteers of America Northern California & Northern Nevada, Inc. is seeking a Lead Support Staff for the Nevada Cares Campus in Reno. This full-time night shift role leads a team from 11:00 pm to 7:00 am, ensuring safe, compassionate support for residents and adherence to program objectives.

You will oversee daily duties, assist with intakes, document incidents in HMIS, and coordinate routines. Strong leadership, crisis de-escalation, and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Six months of experience working with the homeless population.
• Ability to write accurate and timely reports.
• Experience leading or directing teams is highly desired.
• Homeless shelter experience preferred.
• Knowledge of shelter and outreach policies and procedures.
• Ability to communicate and comprehend oral and written instructions.
• Flexibility to work irregular hours.
• Computer skills required.

Responsabilités

• Explain campus and program rules and regulations to participants.
• Ensure intakes are completed correctly for all programs.
• Make sure information is reported in HMIS correctly.
• Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
• De-escalate crisis before it develops and respond to the situation in an appropriate manner.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed to meet health/sanitation requirements.
• Complete shift logs, incident reports, and banning notices as appropriate.
• Respond to client questions and concerns.
• Respond to employee questions and concerns, provide direction to Support Staff as needed.
• Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• Check people into campus as needed.
• Maintain clear communication with Leadership team and Washoe County staff.
• Assist Shelter Supervisors with Staff assignments and scheduling.
• Address scheduling emergencies and provide emergency shift coverage.
• Serve as the point person for emergencies.
• Report issues to leadership.
• Perform other program-related duties as assigned.

Connaissances

Homeless services experience

Policy interpretation

Team leadership

Oral & written communication

Crisis de-escalation

Organizational skills

Computer skills

Analytical thinking

Formation

High school diploma or GED

Outils

HMIS reporting

Description du poste

Volunteers of America Northern California & Northern Nevada, Inc. is seeking a Lead Support Staff for the Nevada Cares Campus in Reno. This full-time night shift role leads a team from 11:00 pm to 7:00 am, ensuring safe, compassionate support for residents and adherence to program objectives.

You will oversee daily duties, assist with intakes, document incidents in HMIS, and coordinate routines. Strong leadership, crisis de-escalation, and communication skills are essential.