Nevada Cares Campus - Lead Support Staff - Swing Shift

Volunteers of America Northern California & Northern Nevada, Inc.; Reno (NV); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid holidays

Vacation

Sick pay

Résumé du poste

Volunteers of America Northern California & Northern Nevada, Inc. is seeking a Lead Support Staff for the Nevada Cares Campus in Reno. This full-time night shift role leads a team from 11:00 pm to 7:00 am, ensuring safe, compassionate support for residents and adherence to program objectives.

You will oversee daily duties, assist with intakes, document incidents in HMIS, and coordinate routines. Strong leadership, crisis de-escalation, and communication skills are essential.

Qualifications

• High school diploma or GED required.
• Six months of experience working with the homeless population.
• Ability to write accurate and timely reports.
• Experience leading or directing teams is highly desired.
• Homeless shelter experience preferred.
• Knowledge of shelter and outreach policies and procedures.
• Ability to communicate and comprehend oral and written instructions.
• Flexibility to work irregular hours.
• Computer skills required.

Responsabilités

• Explain campus and program rules and regulations to participants.
• Ensure intakes are completed correctly for all programs.
• Make sure information is reported in HMIS correctly.
• Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
• De-escalate crisis before it develops and respond to the situation in an appropriate manner.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed to meet health/sanitation requirements.
• Complete shift logs, incident reports, and banning notices as appropriate.
• Respond to client questions and concerns.
• Respond to employee questions and concerns, provide direction to Support Staff as needed.
• Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• Check people into campus as needed.
• Maintain clear communication with Leadership team and Washoe County staff.
• Assist Shelter Supervisors with Staff assignments and scheduling.
• Address scheduling emergencies and provide emergency shift coverage.
• Serve as the point person for emergencies.
• Report issues to leadership.
• Perform other program-related duties as assigned.

Connaissances

Homeless services experience

Policy interpretation

Team leadership

Oral & written communication

Crisis de-escalation

Organizational skills

Computer skills

Analytical thinking

Formation

High school diploma or GED

Outils

HMIS reporting

Description du poste

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA is recruiting for a Lead Support Staff on the Swing Shift for our Nevada Cares Campus. This is a full-time position Friday-Tuesday (Wednesday and Thursday off) from 11:00 pm - 7:00 am the following day. The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples. Clients can bring their pets and possessions with them as they access support services and case management. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

In addition to the Support Staff duties, the Lead Support Staff is responsible for leading their team in the daily responsibilities. The Lead Support Staff will first lead by example of their exemplary execution of shift responsibilities. The Lead Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performing all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the Nevada Cares Campus.

• 1. Explain campus and program rules and regulations to participants.
• 2. Ensure intakes are completed correctly for all programs.
• 3. Make sure information is reported in HMIS correctly.
• 4. Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
• 5. De-escalate crisis before it develops and respond to the situation in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
• 6. Maintain daily reports to provide statistical information.
• 7. Perform housekeeping and other maintenance tasks as needed to meet the health/sanitation requirements of the city and county.
• 8. Complete shift logs, incident reports, and banning notices as appropriate.
• 9. Respond to all client questions and concerns.
• 10. Respond to all employee questions and concerns, provide direction to Support Staff as needed.
• 11. Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• 12. Check people into campus as needed.
• 13. Maintain clear, thorough, routine communication with the Nevada Cares Campus Leadership team and Washoe County staff.
• 14. Assist Shelter Supervisors with Support Staff work assignments, the direction of duties, and scheduling as needed.
• 15. Respond to and address Support Staff scheduling emergencies. Provide emergency shift coverage as needed.
• 16. Serve as the point person for emergencies. Assess the immediacy of the emergency, and notify the Nevada Cares Campus Leadership team and Washoe County staff when appropriate.
• 17. Report any noted issues, including staffing, client, personnel, safety, etc., to the appropriate Nevada Cares Campus Leadership team member.
• 18. Perform other program-related duties as assigned.

B. Responsible for assistance with client development.

• 1. Support the Nevada Cares Campus Leadership team in implementing plans to assist the residents in successfully completing the program.
• 2. Role model positive behavior to help clients as they work towards self-sufficiency.

C. Responsible for all areas of daily program maintenance in compliance with company policies.

• 1. Document and report all client concerns and/or infractions that can impact the program’s security.
• 2. Complete all shift logs, observation logs, incident reports, and banning notices.
• 3. Monitor program equipment and supplies inventory and take appropriate action to replace or restock as needed.
• 4. Secure approval for exceptions to standard policy.
• 5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• 6. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives. 7. Direct available resources as required.
• 7. Perform assigned leadership duties of Support Staff.
• 8. Responsible for site activities and outcomes in the absence of the Shelter Supervisor.
• 9. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

D. Responsible for the assistance of training and development of new staff.

• 1. Assist the Shelter Supervisor in department orientation and training new employees as requested to assure quality work outcomes.
• 2. Identify ongoing training for new and existing staff and report needs to management.
• 3. Serve as part of the program development team by providing information and support for developing quality operations.
• 4. Maintain an above-average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.

E. Responsible for self-development.

• 1. Continually learn and enhance technical and interpersonal skills.
• 2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

Qualifications

EDUCATION AND EXPERIENCE:

Must have a high school diploma or GED. Six months of experience working with the homeless population is required. Demonstrated ability to write accurate and timely reports. Experience leading or directing teams is highly desired. Homeless shelter experience preferred. Must have extensive knowledge of the shelter and outreach policies and procedures or the ability to interpret the policies and procedures and ensure adherence to the policies and procedures. Will have a demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and be willing to function as a team member. Computer skills required. A valid Nevada driver’s license, proof of insurance, and the ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED:

Ability to interpret policies and procedures and answer questions.Ability to proactively resolve problems.Teamwork skillsOral and written communication skillsAbility to de-escalate crisis situations and assist residents and staff in emergenciesOrganizational skillsComputer skillsAnalytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 40 poundsPhysically able to safely maneuver the weight distribution of a client in an emergencyStand, walk, bend, stoop, and sit frequentlyClimb stairs as neededKneel occasionally

Pay Range

USD $28.12 - USD $28.12 /Hr.