Shelter Support Specialist - Overnight & Swing Shifts

Volunteers of America Northern California and Northern Nevada; Mather (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Volunteers of America Northern California and Northern Nevada seeks dedicated Support Staff for the Family Program at the Mather Community Campus. You will ensure quality service, support residents, and uphold safety and confidentiality in a compassionate, non-judgmental manner.

The role involves coordinating daily routines, assisting with crises, and maintaining logs and reports to meet program objectives.

Qualifications

• Teamwork and collaborative problem-solving abilities are essential for supporting residents.
• Strong oral and written communication skills for documenting needs and coordinating with staff and clients.
• Ability to assist other people in a fast-paced shelter environment; demonstrate empathy and patience.

Responsibilities

• Explain program rules and regulations to residents and facilitate observance of rules.
• Coordinate meal preparation, bed assignments, showers, and daily routines.
• Provide awake shift coverage and maintain grounds security; conduct hourly safety checks.

Skills

Teamwork skills

Oral and written communication

Ability to assist others

Organizational skills

Computer skills

Analytical and decision-making

Job description

Volunteers of America Northern California and Northern Nevada seeks dedicated Support Staff for the Family Program at the Mather Community Campus. You will ensure quality service, support residents, and uphold safety and confidentiality in a compassionate, non-judgmental manner.

The role involves coordinating daily routines, assisting with crises, and maintaining logs and reports to meet program objectives.