Night-Shift iSOC Coordinator — Real-Time Security & Video

Interface Security Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Security Systems in St. Louis is seeking a Level 3 iSOC Coordinator to manage real-time security events, perform alarm verification, and direct live interactions with monitored sites using two-way audio/video.

The role demands quick decision making and clear communication with customers and emergency services. This on-site position operates within a 24/7 operation center, requiring night and weekend availability.

Qualifications

• Advanced responsibilities in security operations and live incident management.
• Strong ability to communicate clearly with customers and emergency responders.
• Proven skills in alarm verification, video monitoring, and rapid decision-making.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Coordinate Level 1–3 responses, including alarm verification and live interactions.
• Contact customers and emergency services as required during incidents.
• Utilize two-way audio/video surveillance technology for real-time resolution.
• Escalate incidents based on severity and provided instructions.

Skills

Alarm verification

Video monitoring

Real-time decisions

Two-way audio

Tools

Video surveillance hardware

Job description

Interface Security Systems in St. Louis is seeking a Level 3 iSOC Coordinator to manage real-time security events, perform alarm verification, and direct live interactions with monitored sites using two-way audio/video.

The role demands quick decision making and clear communication with customers and emergency services. This on-site position operates within a 24/7 operation center, requiring night and weekend availability.