Night-Shift iSOC Coordinator: Real-Time Security & Alerts

Interface Systems, LLC; St. Louis (MO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

On-site in office

Job summary

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to handle real-time security events, overseeing live two-way audio/video interactions, verify alarms, and de-escalate incidents at monitored sites from the on-site operations center.

This role requires strong communication, rapid decision-making, and experience in alarm verification, video monitoring, and life-safety responses within a 24/7 environment. Training is provided, with a competitive starting wage and benefits.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system)
• Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.

Skills

Communication skills

Active listening

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to handle real-time security events, overseeing live two-way audio/video interactions, verify alarms, and de-escalate incidents at monitored sites from the on-site operations center.

This role requires strong communication, rapid decision-making, and experience in alarm verification, video monitoring, and life-safety responses within a 24/7 environment. Training is provided, with a competitive starting wage and benefits.