Night-Shift iSOC Coordinator: Real-Time Security Dispatcher

Interface Security Systems LLC; Missouri; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems in Missouri seeks a Level 3 iSOC Coordinator to manage real-time security events with advanced alarm verification, video monitoring, and swift decision-making. You will engage live audio with monitored sites, de-escalate threats, and coordinate with emergency services as needed.

The role supports 10pm-6:30am shifts, offers benefits from day one and performance bonuses. Join a fast-paced, technology-driven team focused on high-level security operations.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation with the system of record (automation system).
• Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer-specific instructions.
• Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two-way audio systems to communicate directly with individuals at monitored sites.
• Use two-way audio to intervene during real-time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de-escalation or rapid decision-making.
• Document all interactions and ensure proper follow-up to ensure the resolution of incidents.
• Generate detailed reports on alarm responses and life safety interventions.
• *Interface offered learning courses may be necessary when pursuing further certification(s)
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Skills

Communication

Active listening

Customer service

De-escalation

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in Missouri seeks a Level 3 iSOC Coordinator to manage real-time security events with advanced alarm verification, video monitoring, and swift decision-making. You will engage live audio with monitored sites, de-escalate threats, and coordinate with emergency services as needed.

The role supports 10pm-6:30am shifts, offers benefits from day one and performance bonuses. Join a fast-paced, technology-driven team focused on high-level security operations.