Night-Shift Hospital Operator - 24/7 Telecomm Center

Mayo Clinic; Rochester (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental options

Vision plan

HSAs/FSAs

Retirement plan

Job summary

Mayo Clinic’s Hospital Operator role in Rochester, MN, involves processing all incoming calls from patients, visitors, clinic staff, and the public. You will triage, page staff, and guide callers using an electronic directory and reference tools, with emphasis on clarity and efficiency.

The position requires a high school diploma, strong English communication, and multi-line phone experience. Training covers 24/7 operations with varying shifts to support Mayo Clinic’s round-the-clock services.

Qualifications

• Minimum 2 years customer service experience.
• High level of concentration, memory retention and attention to detail.
• Strong spoken and written English communication skills.

Responsibilities

• Handle incoming calls from patients, visitors, and staff in a polite, professional manner.
• Use systems to answer calls, triage, and page staff; search directories/phonetically in databases.
• Support high call volumes across shifts, including overnight training as required.

Skills

Customer service experience

Phone system handling

Clear communication

Education

High school diploma or GED

Tools

Computer keyboarding

Job description

Mayo Clinic’s Hospital Operator role in Rochester, MN, involves processing all incoming calls from patients, visitors, clinic staff, and the public. You will triage, page staff, and guide callers using an electronic directory and reference tools, with emphasis on clarity and efficiency.

The position requires a high school diploma, strong English communication, and multi-line phone experience. Training covers 24/7 operations with varying shifts to support Mayo Clinic’s round-the-clock services.