Hospital Operator

Mayo Foundation for Medical Education and Research; Rochester (MN); Hybrid; USD 65,417,000 - 72,324,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic is seeking a Hospital Operator to handle inbound calls from patients, visitors, and staff across our 24/7 Telecommunications Center. You will triage, direct inquiries, and use electronic directories to route information efficiently.

The role requires a high school diploma, multi-line phone experience, and strong communication skills. Training includes day, evening, and overnight shifts with a preset holiday schedule.

Qualifications

• Requires a high school diploma or equivalent (G.E.D.).
• Applicant must have multi-phone line experience.
• Minimum 2 years customer service experience.
• Strong communications skills and ability to work in a team or independently.

Responsibilities

• Process incoming calls from Mayo Clinic patients, visitors, and staff.
• Triage calls and page staff using the electronic directory and other reference materials.
• Search databases phonetically and manage pager assignments as needed.
• Handle high volume calls with accuracy during extended shifts, including nights and weekends.

Skills

Phone systems

Customer service

Attention to detail

Team player

Decision making

Communication

Education

High school diploma

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Hospital Operator is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Assisting callers in a polite, articulate, professional, and clear manner. The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls. The ability to search phonetically in a database is required. The Hospital Operator assists personnel with pagers as applicable. Responsibilities and tasks can be repetitive and persistent. The Operator must be able to accurately process a high volume of telephone calls over an extended period of time. The Telecommunications Center provides services 24/7, for this reason day, evening, and overnight training is required.

Qualifications

Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience is required. Applicant must have multi-phone line experience. Applicant must possess a high level of concentration, memory retention, and attention to detail.

Applicant is required to have a minimum of 2 years customer service experience. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity. Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations. Strong communications skills, the ability to work both with a team and independently are required.

Physical requirements include the ability to do the following: view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, work in varying light levels and perform repetitive upper body motions for an eight-hour shift. Telecommunication Specialists are required to clearly speak, write, and understand the English language as well as be understood while speaking the English language.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status

Nonexempt

Compensation Detail

$22.83 / hour based upon union contract

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Week 1: Wed: 9:30pm-6:00am Thurs: 9:30pm-6:00am Fri: 9:30pm-6:00am Sat: Off Sun: Off Mon: 9:30pm-6:00am Tues: 9:30pm-6:00am Week 2: Wed: 9:30pm-6:00am Thurs: 9:30pm-6:00am Fri: Off Sat: 9:30pm-6:00am Sun: 9:30pm-6:00am Mon: Off Tues: 9:30pm-6:00am Preset Holiday Schedule, 3/6 Holidays per year.

Weekend Schedule

Every other weekend.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.