Hospital Operator

Mayo Clinic; Rochester (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental options

Vision plan

HSAs/FSAs

Retirement plan

Job summary

Mayo Clinic’s Hospital Operator role in Rochester, MN, involves processing all incoming calls from patients, visitors, clinic staff, and the public. You will triage, page staff, and guide callers using an electronic directory and reference tools, with emphasis on clarity and efficiency.

The position requires a high school diploma, strong English communication, and multi-line phone experience. Training covers 24/7 operations with varying shifts to support Mayo Clinic’s round-the-clock services.

Qualifications

• Minimum 2 years customer service experience.
• High level of concentration, memory retention and attention to detail.
• Strong spoken and written English communication skills.

Responsibilities

• Handle incoming calls from patients, visitors, and staff in a polite, professional manner.
• Use systems to answer calls, triage, and page staff; search directories/phonetically in databases.
• Support high call volumes across shifts, including overnight training as required.

Skills

Customer service experience

Phone system handling

Clear communication

Education

High school diploma or GED

Tools

Computer keyboarding

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Hospital Operator is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Assisting callers in a polite, articulate, professional, and clear manner. The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls. The ability to search phonetically in a database is required. The Hospital Operator assists personnel with pagers as applicable. Responsibilities and tasks can be repetitive and persistent. The Operator must be able to accurately process a high volume of telephone calls over an extended period of time.

The Telecommunications Center provides services 24/7, for this reason day, evening, and overnight training is required.

Qualifications

Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience is required. Applicant must have multi-phone line experience. Applicant must possess a high level of concentration, memory retention, and attention to detail.

Applicant is required to have a minimum of 2 years customer service experience. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity. Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations. Strong communications skills, the ability to work both with a team and independently are required.

Physical requirements include the ability to do the following: view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, work in varying light levels and perform repetitive upper body motions for an eight-hour shift. Telecommunication Specialists are required to clearly speak, write, and understand the English language as well as be understood while speaking the English language.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status

Nonexempt

Compensation Detail

$22.83 / hour based upon union contract

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Week 1: Wed: 9:30pm-6:00am Thurs: 9:30pm-6:00am Fri: 9:30pm-6:00am Sat: Off Sun: Off Mon: 9:30pm-6:00am Tues: 9:30pm-6:00am Week 2: Wed: 9:30pm-6:00am Thurs: 9:30pm-6:00am Fri: Off Sat: 9:30pm-6:00am Sun: 9:30pm-6:00am Mon: Off Tues: 9:30pm-6:00am Preset Holiday Schedule, 3/6 Holidays per year.

Weekend Schedule

Every other weekend.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Jackie Mckay