Hospital Communications Operator - 24/7 Care Hub

Guthrie; Sayre (Bradford County); On-site; USD 21,000 - 30,000; Full time

Job summary

Guthrie seeks a Hospital Switchboard Operator to serve as the crucial communication hub for patients, families, physicians, and staff. The role requires courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day.

Responsibilities include handling high call volume, paging for emergencies, updating on-call sheets, and training new operators, with emphasis on accuracy and English fluency.

Qualifications

• Must be a high school graduate or equivalent.
• Prefer minimum of one year’s telecommunications experience.
• Computer skills include data entry, Windows XP, and Excel; strong English.
• Ability to type accurately and work with speed and accuracy.

Responsibilities

• Activate approximately 25 codes for life-threatening situations using the paging system and checklist.
• Handle an average of 3,500–4,500 incoming calls daily.
• Operate the Amcom system database.
• Create and update a daily on-call sheet for 90+ providers and staff.
• Distribute and update on-call lists to ED, Trauma, and Communications Center.
• Provide after-hours paging for patients across Guthrie entities.
• Back-up coverage for the patient information desk.
• Monitor alarm panel and respond to alarms with proper department action.
• Assist in training new operators for all shifts.
• Problem-solve with minimal supervision.

Skills

Call handling

Data entry

Windows XP

Excel

English fluency

Education

High school diploma or equivalent

Tools

Amcom system

Job description

Guthrie seeks a Hospital Switchboard Operator to serve as the crucial communication hub for patients, families, physicians, and staff. The role requires courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day.

Responsibilities include handling high call volume, paging for emergencies, updating on-call sheets, and training new operators, with emphasis on accuracy and English fluency.