Night Shift Hospital Communications Specialist

Trinity Health Mid-Atlantic; Dubuque (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

MercyOne Dubuque is seeking a Business Support Specialist to provide 24/7 operation and monitoring of communications center equipment across hospital sites. You will greet patients and visitors, route calls, and support security and paging systems while upholding MercyOne’s mission and values.

The role requires strong communication skills, HIPAA awareness, and the ability to manage multiple tasks calmly in a busy medical environment.

Qualifications

• High school diploma or GED required.
• Previous experience in direct customer relations/communications center preferred.
• Experience with Microsoft 365 apps and internet proficiency.
• Ability to work with HIPAA privacy requirements and professional conduct.

Responsibilities

• Receives and routes incoming calls using the SPOK Console per protocol.
• Performs page requests and initiates security calls via pagers and radios.
• Announces emergency codes via the public address system promptly.
• Monitors alarm panels and notifies appropriate personnel quickly.
• Greet patients and visitors, providing directions and promoting a positive image.

Skills

Customer relations

Communications center

Microsoft 365

Public address system

HIPAA compliance

Education

High school diploma or GED

Tools

SPOK Console

Motorola pagers

Security radio

Job description

MercyOne Dubuque is seeking a Business Support Specialist to provide 24/7 operation and monitoring of communications center equipment across hospital sites. You will greet patients and visitors, route calls, and support security and paging systems while upholding MercyOne’s mission and values.

The role requires strong communication skills, HIPAA awareness, and the ability to manage multiple tasks calmly in a busy medical environment.