Night Shift Guest Services Agent (Bilingual)

Disney; Salem (OR); Remote; USD 27,552 - 41,328; Full time

Job summary

Disney in Salem seeks a Call Center Representative to warmly assist guests by handling a high volume of calls and delivering first-rate service around the clock. The role supports guest experiences across our resorts and accommodations, requiring a professional, courteous demeanor and strong communication skills.

Responsibilities include using front desk and booking systems accurately, collaborating with team members, and maintaining guest privacy while addressing inquiries.

Qualifications

• Ability to speak fluent Cantonese, English, and Putonghua.
• Full-time availability required, including day shifts.
• Customer service experience preferred.

Responsibilities

• Handle high volume calls from guests.
• Provide first-class guest services directly.
• Use hotel front desk systems and programs accurately.

Skills

Fluent Cantonese

Fluent English

Putonghua

Education

Bachelor's Degree

Job description

Disney in Salem seeks a Call Center Representative to warmly assist guests by handling a high volume of calls and delivering first-rate service around the clock. The role supports guest experiences across our resorts and accommodations, requiring a professional, courteous demeanor and strong communication skills.

Responsibilities include using front desk and booking systems accurately, collaborating with team members, and maintaining guest privacy while addressing inquiries.