Front Desk Guest Experience Agent - Day/Night Shifts

Travel + Leisure Co.; Rockvale Township (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Life & Accident

Disability

Volunteer time

401k match

Identity protection

Income protection

Wellness program

EAP

Paid time off

Sick leave

Job summary

Travel + Leisure Co. is seeking a friendly Guest Services Associate for combined night and day shifts at our resort operations.

You’ll warmly welcome guests, assist with check-in/out, provide room rate quotes and local area information, and ensure a smooth reservation process from arrival to departure. The right candidate communicates clearly, handles cash accurately, multitasks in a fast-paced environment, and shows attention to detail.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Respond to guest inquiries and concerns as quickly and completely as possible.
• Collaborate with Marketing partners and other associates to connect, create and customize the best guest experience.

Job description

Travel + Leisure Co. is seeking a friendly Guest Services Associate for combined night and day shifts at our resort operations.

You’ll warmly welcome guests, assist with check-in/out, provide room rate quotes and local area information, and ensure a smooth reservation process from arrival to departure. The right candidate communicates clearly, handles cash accurately, multitasks in a fast-paced environment, and shows attention to detail.