Front Desk & PBX Agent — Flexible Shifts

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is seeking a friendly Front Desk Associate to welcome guests and direct calls with courteous professionalism. You will log wake‑up calls, assist with billing inquiries, and coordinate with departments to fulfill guest requests in a fast-paced resort environment.

The ideal candidate has previous customer service experience, strong computer and communication skills, and flexibility to work nights, weekends and holidays.

Qualifications

• Previous Customer Service Experience Required
• Front Desk experience in a 4 Diamond or Convention Resort preferred
• Strong computer skills and proficiency with Microsoft Office and Windows
• Ability to work a flexible schedule, including nights, weekends and holidays
• Excellent written and verbal communication skills and cash handling experience

Responsibilities

• Answer incoming resort phone calls with proper protocol and greetings
• Transfer requests to appropriate departments and log maintenance or repair requests
• Log wake‑up calls and manage guest communications per SOPs
• Assist guests with dialing and provide guidance on hotel amenities and services
• Log guest requests, service deficiencies, and work orders in the system
• Coordinate with PBX, Front Desk, and other departments to ensure guest satisfaction
• Support management with routine administrative tasks and guest-related duties

Skills

Customer service

Front desk

Cash handling

Microsoft Office

Communication

Multitasking

Teamwork

Tools

Synergy

Opera

ResortSuite

Vision

GoConcierge

Microsoft Outlook

Job description

Omni Orlando Resort at ChampionsGate is seeking a friendly Front Desk Associate to welcome guests and direct calls with courteous professionalism. You will log wake‑up calls, assist with billing inquiries, and coordinate with departments to fulfill guest requests in a fast-paced resort environment.

The ideal candidate has previous customer service experience, strong computer and communication skills, and flexibility to work nights, weekends and holidays.