Guest Experience Agent - Hotel Front Desk

Hotel Lucine; Salem (MA); On-site; USD 20,173 - 28,731; Part time

Benefits offered by this job

Competitive compensation

Opportunities for growth

Job summary

A welcoming hotel in Salem, MA is searching for an enthusiastic front desk agent to manage guest services. You will greet guests, manage bookings, and provide excellent customer service. The ideal candidate should possess strong communication skills and at least a year of hotel industry experience. If you are passionate about hospitality in a friendly environment, apply now to join our dedicated team and help create memorable experiences for guests.

Qualifications

• Excellent communication skills and a passion for putting guests first.
• Well-versed in taking telephone calls and handling stressful situations.
• Displays impeccable interpersonal, time management, organizational, and customer service skills.
• 1+ years of hotel industry experience or related job preferred.

Responsibilities

• Greet, check-in, and check out guests.
• Manage room bookings and answer inquiries about guests’ needs.
• Communicate with housekeeping to ensure guest rooms are ready.
• Handle customer complaints as necessary.
• Keep accurate records of hotel guest account information.

Job description

A welcoming hotel in Salem, MA is searching for an enthusiastic front desk agent to manage guest services. You will greet guests, manage bookings, and provide excellent customer service. The ideal candidate should possess strong communication skills and at least a year of hotel industry experience. If you are passionate about hospitality in a friendly environment, apply now to join our dedicated team and help create memorable experiences for guests.