Night-Shift EMS Dispatcher: Calm, Precise & Critical

A-TEC Ambulance Inc.; Elgin (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A-TEC Ambulance, Inc. is seeking an overnight Dispatcher to be a primary communication point for emergency and non-emergency calls in the Chicagoland area. You will receive requests, transmit messages and track vehicles, ensuring timely and accurate information flow with crews and field units.

Ideal candidates are calm under pressure, with strong English communication, data entry and multitasking abilities. This is a full-time, on-site role not open to remote work.

Qualifications

• Proven experience as dispatcher or relevant position.
• Tech-savvy with knowledge of relevant methods (CAD).
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities. Active listener with excellent communication skills.
• Sound judgement and critical thinking.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Skills

Dispatcher experience

CAD knowledge

Typing speed

Emergency procedure knowledge

English proficiency

Organization and multitasking

Active listening

Sound judgement

Education

High school diploma

Tools

CAD

Job description

A-TEC Ambulance, Inc. is seeking an overnight Dispatcher to be a primary communication point for emergency and non-emergency calls in the Chicagoland area. You will receive requests, transmit messages and track vehicles, ensuring timely and accurate information flow with crews and field units.

Ideal candidates are calm under pressure, with strong English communication, data entry and multitasking abilities. This is a full-time, on-site role not open to remote work.