Overnight EMS Dispatcher: Calm Under Pressure & Multi-Task

A-TEC Ambulance Inc.; Elgin (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

A-TEC Ambulance, Inc. is seeking an overnight Dispatcher to serve as the main communication point for emergency and non-emergency calls in the Chicagoland area.

You will receive requests, transmit messages and track vehicles, prioritizing urgent situations with calm and clear communication. The ideal candidate has dispatcher experience, proficiency with CAD, excellent English, and strong multitasking abilities.

Qualifications

• Must be able to communicate clearly under pressure.
• Experience as dispatcher or similar role required.
• Proficient in English, both spoken and written.
• Typing speed and data entry experience preferred.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Skills

Dispatcher experience

CAD knowledge

Fast typing

Emergency procedures

English proficiency

Organizational multitasking

Active listening

Critical thinking

Education

High school diploma

Tools

CAD

Job description

A-TEC Ambulance, Inc. is seeking an overnight Dispatcher to serve as the main communication point for emergency and non-emergency calls in the Chicagoland area.

You will receive requests, transmit messages and track vehicles, prioritizing urgent situations with calm and clear communication. The ideal candidate has dispatcher experience, proficiency with CAD, excellent English, and strong multitasking abilities.