Elite 911 Emergency Communications Dispatcher

Town of Addison; Carrollton (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

NTECC seeks an Emergency Communications Specialist to receive and process requests for police, fire, and EMS, prioritizing and dispatching responders. The role requires concise radio communication, CAD usage, and collaboration with agencies, the public, and staff.

This position works 24/7, including nights and weekends. Qualifications include a high school diploma, one year of customer service, fluency in English, and the ability to pass background and drug screenings.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: One (1) year of related experience in a customer service environment.
• Must read, write, and speak English.

Responsibilities

• Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for member agencies; prioritizes and dispatches emergency responders and appropriate resources; coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance.
• Relays pertinent information to public safety personnel via radio in a concise, organized, and understandable manner; monitors radio traffic and provides immediate information and assistance.
• Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, medical), resources and incidents; documents updates and changes in the CAD system as required; notifies key supervisory and management personnel on critical incidents.

Education

High school diploma or GED

Job description

NTECC seeks an Emergency Communications Specialist to receive and process requests for police, fire, and EMS, prioritizing and dispatching responders. The role requires concise radio communication, CAD usage, and collaboration with agencies, the public, and staff.

This position works 24/7, including nights and weekends. Qualifications include a high school diploma, one year of customer service, fluency in English, and the ability to pass background and drug screenings.