Emergency Dispatch Operator – 24/7 Shifts (EMD Certified)

Bell Ambulance, Inc.; Milwaukee, Northern (WI, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plan A

Dental plan

Vision plan

FSA

HSA

401(k) match

Job summary

Bell Ambulance, Inc. in Milwaukee, WI is seeking a Dispatch Call Taker to be the first point of contact for emergency and non-emergency transportation requests. You will answer 911 and non-emergency lines, gather accurate information, and support crews with timely, clear updates.

The role demands calm under pressure, excellent communication, and the ability to multitask in a fast-paced environment. Shift work includes days, evenings, nights, weekends, and holidays.

Qualifications

• EMD certification must be obtained within a specified timeframe.
• Excellent verbal communication, listening, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with computer-aided dispatch (CAD) systems and Google workspace.
• Strong attention to detail and ability to remain calm under pressure.

Responsibilities

• Answer Emergency Line Calls – Receive and prioritize 911 and emergency medical calls in accordance with Bell Ambulance and EMD protocols.
• Answer Crew Line – Respond to internal crew communications and relay necessary updates or information.
• Radio Communications - Respond to any over the air communications as necessary.
• EMD Call Taking – Utilize Emergency Medical Dispatch procedures to assess patient conditions and provide pre-arrival instructions when applicable.
• Facility Call Taking – Receive and process transport requests from hospitals, nursing homes, and other medical facilities for both emergent and non emergent responses
• Dispatch Logs – Accurately document all incoming call details and ensure timely distribution of dispatch logs to the appropriate personnel.
• Work effectively with dispatchers, EMTs, paramedics, and supervisors to ensure efficient communication and dispatching of ambulances.

Skills

Verbal communication

Customer service

Multitasking

Attention to detail

Calm under pressure

Education

EMD certification

Tools

CAD systems

Google Workspace

Job description

Bell Ambulance, Inc. in Milwaukee, WI is seeking a Dispatch Call Taker to be the first point of contact for emergency and non-emergency transportation requests. You will answer 911 and non-emergency lines, gather accurate information, and support crews with timely, clear updates.

The role demands calm under pressure, excellent communication, and the ability to multitask in a fast-paced environment. Shift work includes days, evenings, nights, weekends, and holidays.