Ambulance Dispatcher

A-TEC Ambulance Inc.; Elgin (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

A-TEC Ambulance, Inc. is seeking an overnight Dispatcher to serve as the main communication point for emergency and non-emergency calls in the Chicagoland area.

You will receive requests, transmit messages and track vehicles, prioritizing urgent situations with calm and clear communication. The ideal candidate has dispatcher experience, proficiency with CAD, excellent English, and strong multitasking abilities.

Qualifications

• Must be able to communicate clearly under pressure.
• Experience as dispatcher or similar role required.
• Proficient in English, both spoken and written.
• Typing speed and data entry experience preferred.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Skills

Dispatcher experience

CAD knowledge

Fast typing

Emergency procedures

English proficiency

Organizational multitasking

Active listening

Critical thinking

Education

High school diploma

Tools

CAD

Job description

OVERNIGHT DISPATCH POSITION.

NOT REMOTE POSITION.

We are looking for a reliable overnight Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities:

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Skills:

• Proven experience as dispatcher or relevant position.
• Tech-savvy with knowledge of relevant methods (CAD).
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.Active listener with excellent communication skills.
• Sound judgement and critical thinking.
• High school diploma.

Job Type: Full-time

Experience:

• EMS: 1 year (Preferred)
• Medical terminology: 1 year (Required)
• Ambulance dispatching: 1 year (Preferred)

About A-TEC Ambulance:

A-TEC Ambulance, Inc. is a private Chicago ambulance company that services major hospitals and nursing homes in the Chicagoland area. A-TEC Ambulance has proven over our 35+ years of service to be the highest integrity company. We provide non-emergency and emergency ambulance services and transports. A-TEC has the ability to provide medical transport to a variety of patients from simple transports to Critical Care emergencies. We believe our people make the difference. A-TEC is growing while still providing a work environment that is personal and professional. We promote growth from within while showing appreciation as a whole. A-TEC is determined to be the best in the industry.