Night Shift Donor Resource & Tissue Authorization Lead

Gift of Hope Organ & Tissue Donor Network; United States; On-site; USD 67,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) retirement plan

Tuition reimbursement

Learning opportunities

Cell phone stipend

Parental leave

Lifestyle Spending Accounts

Employee Assistance Program

Job summary

Gift of Hope Organ & Tissue Donor Network is seeking a Night Shift Supervisor to lead Donor Resource Coordinators and Tissue Authorization Specialists. You will oversee call handling, donor logistics, and authorization processes to maximize organ, tissue, and eye donations.

Strong leadership, policy adherence, and staff development are essential, with emphasis on performance improvement and customer service.

Qualifications

• 2 years professional experience leading or managing others preferred; previous Organ Procurement Organization (OPO)/tissue bank/call center or front-line staff supervisory experience required
• Working knowledge of medical terminology
• Excellent verbal and written communication skills
• Ability to work collaboratively and respectfully with internal and external stakeholders, donor families, and partner organizations
• Ability to lead, coach and develop staff; adapt coaching style to staff needs
• Experience negotiating through difficult situations to a desired outcome in emotional environments
• Ability to obtain AATB CTBS certification within two years of hire; maintain certification thereafter

Responsibilities

• Provide leadership, management and operational support to assigned staff through active referral review and management; ensure prompt and efficient coordination of incoming and outgoing calls, authorization conversations, and donor logistics to maximize organ and tissue referrals
• Monitor and review staff goals, training and development needs, and overall performance; analyze trends, identify challenges, and develop solutions to improve performance and authorization rates; provide real-time mentoring, feedback and support to assigned staff
• Maintain staffing levels and cover shifts as necessary
• Ensure high level of customer service to external partners, hospital staff, families, and Gift of Hope staff through regular monitoring of calls
• Create and update training documents; ensure staff are qualified to perform duties; audit conversations with donor families and provide feedback

Skills

Leadership

Medical terminology

Verbal communication

Written communication

Team collaboration

Empathy

Data analysis

Staff development

Education

Associate’s degree in allied healthcare or related field

Job description

Gift of Hope Organ & Tissue Donor Network is seeking a Night Shift Supervisor to lead Donor Resource Coordinators and Tissue Authorization Specialists. You will oversee call handling, donor logistics, and authorization processes to maximize organ, tissue, and eye donations.

Strong leadership, policy adherence, and staff development are essential, with emphasis on performance improvement and customer service.