Life-Saving Donation Coordinator (Night Shift)

Mid-America Transplant; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Life insurance

Disability coverage

Annual incentive plan

Retirement contribution

Job summary

Mid-America Transplant is seeking a Donation Coordinator to maximize eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, and internal customers. The role focuses on conducting conversations with families over the phone to obtain authorization for tissue donation, while maintaining exceptional customer service and adherence to all regulations.

The position requires at least two years of experience in sales or a medical-related field,

Qualifications

• Two years of experience in sales or medical field.
• Excellent telephone communication skills.
• Ability to express empathy in potentially emotional situations.
• Strong attention to detail, organizational skills, and ability to multitask.

Responsibilities

• Present families or designee that have recently lost a loved one with the opportunity of eye and tissue donation over the phone.
• Complete authorization or disclosure form with donor family or designee.
• Guide the donor family or designee through the tissue donation process.
• Collect hospital and patient information and pre-screening criteria on all incoming donor calls.
• Serve as a point of contact for Funeral Homes regarding donation status.
• Follow best practices and provide exemplary customer service while communicating with coworkers and stakeholders including Hospital staff, Clinical partners, Medical Examiners, and others.

Skills

Sales experience

Medical field experience

Telephone communication

Empathy

Attention to detail

Multitasking

Job description

Mid-America Transplant is seeking a Donation Coordinator to maximize eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, and internal customers. The role focuses on conducting conversations with families over the phone to obtain authorization for tissue donation, while maintaining exceptional customer service and adherence to all regulations.

The position requires at least two years of experience in sales or a medical-related field,