Night-Shift Donor Resource & Tissue Authorization Lead

Gift of Hope; United States; Remote; USD 67,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

403(b) retirement plan with company 12

Tuition reimbursement

Cell phone stipend

Parental leave

Lifestyle Spending Accounts

Employee Assistance Program

Counseling support

Job summary

Gift of Hope is seeking a night shift supervisor to lead Donor Resource Coordinators and Tissue Authorization Specialists, ensuring prompt, professional calls and adherence to policies to maximize organ and tissue donations.

You will monitor authorization rates, lead staff development, schedule coverage, and collaborate with internal and external partners to maintain exceptional service levels.

Qualifications

• Associate’s degree in an allied healthcare field or related field preferred, or equivalent work experience
• 2 years professional experience leading or managing others preferred; previous OPO/tissue bank/call center supervisory experience required
• Working knowledge of medical terminology
• Excellent verbal and written communication skills
• Ability to lead, coach and develop staff; adapt coaching style to staff needs
• Ability to manage multiple tasks with strict deadlines
• Ability to obtain AATB CTBS certification within two years of hire; maintain certification thereafter

Responsibilities

• Provide leadership, management and operational support to assigned staff through active referral review and management; ensure prompt and efficient coordination of calls, authorization conversations, and donor logistics
• Monitor and review staff goals, training and development needs; analyze trends and develop solutions to improve performance and authorization rates
• Staff selection, training and development, counseling, performance evaluation and termination with confidentiality and adherence to laws
• Maintain schedule accurately and cover shifts as necessary
• Ensure high level of customer service to external partners, hospital staff, families, and Gift of Hope staff
• Update training documents with training coordinators to keep staff qualified
• Attend required in-office meetings as necessary

Skills

Leadership

Staff supervision

Communication skills

Data analysis

Customer service

Education

Associate’s degree or related field preferred

Tools

Microsoft Office

Phone system

Report management

Job description

Gift of Hope is seeking a night shift supervisor to lead Donor Resource Coordinators and Tissue Authorization Specialists, ensuring prompt, professional calls and adherence to policies to maximize organ and tissue donations.

You will monitor authorization rates, lead staff development, schedule coverage, and collaborate with internal and external partners to maintain exceptional service levels.