Night-Shift Direct Service Advocate for Survivors

YWCA of Western Massachusetts; Springfield (MA); On-site; USD 57,859,000 - 61,992,000; Full time

Job summary

The YWCA of Western Massachusetts seeks a Direct Service Advocate for the Holyoke Youth Parent Program in Springfield, MA. This full-time, overnight position provides trauma-informed support to adults, teens and children in residential programs.

Responsibilities include safety checks, documentation, and helping families develop life skills and parenting abilities, with a focus on empowerment and 24/7 readiness for crisis support.

Qualifications

• A.A. or equivalent education or experience in a human service field.
• One year of counseling and direct service experience preferred.
• Experience with victims of domestic violence preferred.
• Valid driver's license and reliable transportation required.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide support and role modeling to adult, teen and child program participants in residential programs.
• Nurture a trauma-informed milieu and family-driven approach.
• Ensure safety checks, complete documentation, and daily program communication.
• Support mothers and children during crises and assist with transitions.

Skills

Counseling experience

Direct service experience

Experience with DV victims

Reliable transportation

Valid driver\'s license

Ability to lift up to 40 lbs

Education

A.A. or equivalent education or experience in a human service field

Job description

The YWCA of Western Massachusetts seeks a Direct Service Advocate for the Holyoke Youth Parent Program in Springfield, MA. This full-time, overnight position provides trauma-informed support to adults, teens and children in residential programs.

Responsibilities include safety checks, documentation, and helping families develop life skills and parenting abilities, with a focus on empowerment and 24/7 readiness for crisis support.