Night Shift Data Center Technician II

TierPoint; Fort Worth (TX); On-site; USD 29,000 - 43,000; Full time

Job summary

TierPoint in Fort Worth, TX is seeking an Operations Technician II who thrives on solving complex challenges and keeping systems running efficiently in a 24/7 data center environment. You will perform hands-on hardware support, cabling, rack/stack operations, and remote smart hands assistance while focusing on reliability and customer service.

The role requires strong attention to detail, the ability to work night shifts as scheduled, and collaboration with internal teams and customers to meet

Qualifications

• Knowledge of basic networking and server technologies.
• Must be able to work around critical facility equipment to take readings.
• Previous customer interaction experience.
• Ability to distinguish low vs high impact problems with little direction.
• Ability to understand complex solutions and relay to customers.
• Proficiency in using MS Office Suite and Windows-based applications.

Responsibilities

• Install, configure, and maintain servers, storage devices, and network equipment.
• Perform hardware troubleshooting, diagnostics, and component replacements.
• Assist with rack/stack operations, cable management, and asset tracking with internal/external customers.
• Provide remote smart hands support for customer advanced issues/concerns.
• Assist Lead Operations Technician/Data Center Manager with other facility tasks.
• Follow MOP for equipment & cabling maintenance and monitor alerts.
• Provide remote hands support for advanced issues and respond to power, cooling, and network alerts.
• Conduct routine inspections for reliability and coordinate with vendors for repairs.
• Manage incoming/outgoing shipments and document changes.

Skills

Networking basics

Server hardware concepts

Customer service

MS Office & Windows

Reading hardware readings

Job description

TierPoint in Fort Worth, TX is seeking an Operations Technician II who thrives on solving complex challenges and keeping systems running efficiently in a 24/7 data center environment. You will perform hands-on hardware support, cabling, rack/stack operations, and remote smart hands assistance while focusing on reliability and customer service.

The role requires strong attention to detail, the ability to work night shifts as scheduled, and collaboration with internal teams and customers to meet