Night Shift Data Center Technician II

Tierpoint LLC; Fort Worth (TX); On-site; USD 44,000 - 66,000; Full time

Job summary

The Operations Technician II role at TierPoint Fort Worth is a hands-on position that blends hardware skills with customer-focused service in a 24/7 data center. You will install, configure, and maintain servers, storage, and network gear while following strict procedures to keep systems running reliably.

A strong eye for detail and proactive communication with internal teams and customers is essential. You’ll work a rotating night schedule (Mon & Fri 11:00 pm–7:00 am; Sat & Sun 7:00 pm–7:00 am)

Qualifications

• Knowledge of basic networking and server technologies.
• Able to work around critical facility equipment to take readings.
• Previous customer interaction experience.
• Ability to distinguish low vs high impact problems with little direction.
• Able to understand complex solutions and relay effectively to customers.
• Proficiency in MS Office Suite and Windows-based applications.
• Adequate professional experience to perform responsibilities.

Responsibilities

• Install, configure, and maintain servers, storage devices, and network equipment.
• Perform hardware troubleshooting and component replacements.
• Assist with rack/stack operations, cable management, and asset tracking with internal and/or external customers.
• Provide remote hands support for customer advanced issues/concerns.
• Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Conduct routine inspections and preventive maintenance to ensure system reliability.
• Work with vendors and internal teams to coordinate maintenance and repairs.
• Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists.
• Responsible for handling both incoming and outgoing shipments.
• Diagnose and resolve hardware, connectivity, and environmental issues.
• Escalate critical incidents to senior engineers or management as needed.
• Document root cause analysis and follow-up actions for recurring issues.
• Serve as technical escalation point for other team members.
• Proactively manage ticket queue for timely request response and completion.
• Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements.
• Escort and supervise third-party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Provide security oversight and administration based on company standards through security control program, policies, and procedures.

Skills

Basic networking & servers

Customer interaction

Reading equipment readings

Problem solving

MS Office / Windows apps

Understanding complex solutions

Professional experience

Job description

The Operations Technician II role at TierPoint Fort Worth is a hands-on position that blends hardware skills with customer-focused service in a 24/7 data center. You will install, configure, and maintain servers, storage, and network gear while following strict procedures to keep systems running reliably.

A strong eye for detail and proactive communication with internal teams and customers is essential. You’ll work a rotating night schedule (Mon & Fri 11:00 pm–7:00 am; Sat & Sun 7:00 pm–7:00 am)