Data Center Operations Technician II

Tierpoint LLC; Dallas (TX); On-site; USD 28,943 - 43,614; Full time

Job summary

TierPoint LLC in Dallas, TX is hiring an Operations Technician II to install, configure, and maintain servers, storage, and network equipment in a 24/7 data center environment. The role emphasizes hardware troubleshooting, rack/stack, cabling, asset tracking, and remote hands support for complex customer issues.

The ideal candidate thrives in a high-demand setting, prioritizes safety and security, and maintains strong customer interactions while supporting incident response and preventive

Qualifications

• Knowledge of basic networking and server technologies.
• Must be able to work around critical facility equipment to take readings.
• Previous customer interaction experience.
• Ability to distinguish low impact from high impact problems with little direction.
• Able to understand complex solutions and relay effectively to customers.
• Proficiency in using MS Office Suite and Windows-based computer applications.

Responsibilities

• Install, configure, and maintain servers, storage devices, and network equipment.
• Perform hardware troubleshooting, diagnostics, and component replacements.
• Assist with rack/stack operations, cable management, and asset tracking with internal and/or external customers.
• Provide remote smart hands support for customer advanced issues/concerns.
• Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Conduct routine inspections and preventive maintenance to ensure system reliability.
• Work with vendors and internal teams to coordinate maintenance and repairs.

Skills

Networking basics

Server hardware

Customer interaction

MS Windows & Office

Troubleshooting

Job description

TierPoint LLC in Dallas, TX is hiring an Operations Technician II to install, configure, and maintain servers, storage, and network equipment in a 24/7 data center environment. The role emphasizes hardware troubleshooting, rack/stack, cabling, asset tracking, and remote hands support for complex customer issues.

The ideal candidate thrives in a high-demand setting, prioritizes safety and security, and maintains strong customer interactions while supporting incident response and preventive