Night Shift Warehouse Customer Care Specialist

Id-Logistics; Joliet (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Vision insurance

Dental insurance

Vacation time

Sick time

Company holidays

Job summary

ID Logistics is seeking a Warehouse Customer Service representative for the Joliet/Illinois area. The role supports daily customer service operations in the distribution center, handling shipping/receiving, invoicing, and customer inquiries in a fast-paced logistics environment.

The position is on-site with a Sunday–Thursday night shift (10:00 PM–6:30 AM) and overtime may be required. Compensation includes hourly pay with shift differential, plus a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific GMPs and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Attention to detail

Organizational skills

Verbal and written communications

Microsoft Excel

Multitasking

Overtime flexibility

Education

High school diploma or GED

Tools

Microsoft Office (Excel/Outlook)

Job description

ID Logistics is seeking a Warehouse Customer Service representative for the Joliet/Illinois area. The role supports daily customer service operations in the distribution center, handling shipping/receiving, invoicing, and customer inquiries in a fast-paced logistics environment.

The position is on-site with a Sunday–Thursday night shift (10:00 PM–6:30 AM) and overtime may be required. Compensation includes hourly pay with shift differential, plus a comprehensive benefits package.