Night-Shift Logistics Coordinator – 24/7 Support

Socket.dev; Indianapolis (IN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Overtime pay

Onsite work in Indianapolis

Job summary

Spot Freight, Inc. is hiring a Logistics Coordinator to work in our 24/7 Customer Contact Center in Indianapolis. You’ll track shipments, resolve issues on the fly, and support carriers and business customers in a fast-paced environment.

Schedule options include Tuesday-Saturday or Sunday-Thursday overnight shifts. The role requires handling a high volume of calls, strong communication, and collaborative problem-solving; a three-week training class is included.

Qualifications

• College degree or currently pursuing a degree is preferred.
• Previous customer service or call center experience is required.
• Excellent problem-solving skills required.
• Highly collaborative and values constant improvement.

Responsibilities

• Route shipments in the most cost-effective manner.
• Tracking/tracing shipments while resolving any shipping errors.
• Provide excellent customer service to both business customers and carriers.
• Ability to perform a high volume of outbound calls.
• Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
• Communicate any transit issues to respective parties and provide solutions.

Skills

High-volume calls

Clear communication

Professional conduct

Problem solving

Training attendance

Education

College degree or pursuing degree

Job description

Spot Freight, Inc. is hiring a Logistics Coordinator to work in our 24/7 Customer Contact Center in Indianapolis. You’ll track shipments, resolve issues on the fly, and support carriers and business customers in a fast-paced environment.

Schedule options include Tuesday-Saturday or Sunday-Thursday overnight shifts. The role requires handling a high volume of calls, strong communication, and collaborative problem-solving; a three-week training class is included.