Night Shift CSR - Financial Services & Customer Care

Plscareers; Aurora (IL); On-site; USD 48,855,000 - 53,297,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking a Customer Service Representative at our Aurora, IL location to be the face of the company, delivering outstanding service and educating customers on our financial products. The CSR will ensure compliance with all regulations, handle transactions, and maintain cash drawers in a fast-paced store environment.

English fluency is required; English/Spanish bilingual is a plus. Flexible hours including mornings, evenings, weekends, and holidays are expected.

Qualifications

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Strong verbal communication.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

Communication

Bilingual English/Spanish

Job description

PLS is seeking a Customer Service Representative at our Aurora, IL location to be the face of the company, delivering outstanding service and educating customers on our financial products. The CSR will ensure compliance with all regulations, handle transactions, and maintain cash drawers in a fast-paced store environment.

English fluency is required; English/Spanish bilingual is a plus. Flexible hours including mornings, evenings, weekends, and holidays are expected.