Night Shift Escalation Engineer — Networking & Security

Corelight

San Francisco (CA)

On-site

USD 62,000 - 88,000

Full time

2 days ago

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Job summary

Corelight is seeking an Associate Escalation Engineer to join our Customer Success team and provide overnight technical support. This US-based role supports 24/7 coverage for Federal customers, investigating issues across Corelight products, Linux, networking, and cloud environments.

You will grow technical expertise by collaborating with senior engineers and learning how systems work. This position is an overnight shift (8:00 PM–8:00 AM ET) with potential Sunday–Thursday or Monday–Friday

Qualifications

Bachelor's degree in a technical field or equivalent training.
Foundational understanding of computer systems and device communication across networks.
Basic networking concepts: TCP/IP, DNS, HTTP/S, IP addressing, routing.
Familiarity with Linux/UNIX through coursework, training, labs, or projects.

Responsibilities

Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments.
Support customer cases and take increasing ownership of issues as technical proficiency develops.
Use logs, system information, network traffic, and other data to identify problem sources.
Escalate complex issues to senior engineers or engineering when needed.
Provide clear, timely updates to customers and internal stakeholders on cases.
Document troubleshooting steps and resolutions to share with the team.
Collaborate with cross-functional teams to resolve customer issues and contribute to improvements.